EDD Customer Service – know more interesting facts

You can also ask questions about your claim using UI Online by selecting Contact Us at the top of your homepage. Note: If you are getting a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI Customer Service number 1-800-300-5616 or 833-978-2511.

How do i contact EDD by email ?

E-mail. Send an e-mail to Important Security Reminder: For your protection, if you are sending us an email through third party e-mail software (e.g., Yahoo, Gmail, Outlook), please do not include confidential information such as account numbers, passwords, or Social Security numbers.

EDD : The Employment Development Department is a department of government that administers the Unemployment Insurance, Disability Insurance, and Paid Family Leave Programs. Let us discuss EDD Customer Service

Customer Service : It is an assistance provided by the company to people who use or buy its services or products.


In the world of unequal, people often face problems while claiming any kind of government benefits and in the era of the COVID pandemic, things have become a bit difficult, just to add a lemon to the lemonade. Also, in these times of emergencies like pandemics, natural disasters, or unusual accidents, people who lost their job or have been retired, need money to take care of their families, and here is where EDD comes to use.

EDD is one of the best departments of the California government which not only provides benefits to its users but also gives all kinds of emergency support to their users like the Disability Insurance, if one has some kind of disability from birth, etc

EDD Customer Service

Many government departments work around the clock to give benefits to their users and EDD is no different in the field of aiding its users.

It believes in providing the maximum customer service to its users so that, one can get help in times of distress.

There are many ways by which EDD customer service facility can be availed for different sectors and some of them are:

1. By Unemployment Insurance

One can ask questions about the claim using UI online by selecting Contact Us at the top of the homepage.

NOTE: If the EDD team tries to call, then the UI customer service number will be 1-800-300-5616 only.

I. Unemployment Customer Service

  • Works from 8:00 am to 7:00 pm(Pacific time)
  • Working Day – Monday through Friday

II. Unemployment Automated Self-Service Line

Working Hours – 24 hours per day

7 days per week

Phone Number – English: 1-866-333-4606

Spanish: 1-866-333-4606

Paid Family Leave

To seek help related to Paid Family Leave, one can contact the EDD customer service in the following ways:

1. By visiting ‘Ask EDD’

2. By contacting the Paid Family Leave Representative, one can use PFC Automated Phone Information System by dialing the given numbers:

  • English: 1-877-238-4373
  • Punjabi: 1-866-627-1568

NOTE: Representatives are available from 8:00 am to 5:00 pm(Pacific Time) and from Monday through Friday.

3. Payroll Taxes :

The representatives can be contacted on the phone number: 1-888-745-3886

4. By Mail

EDD customer service doesn’t have an official email id except mail to some  of the given addresses only.

For instance: Employment Development Department

PO Box 826880-DICO, MIC 29

Sacramento, CA 94280-0001

5. By new Virtual Call Center.

How to log in on EDD by using a phone?

Online facilities provide every kind of detail when one is facing a paucity of time and the Benefit Programs Online of EDD, can be best availed while having one personal account to open an account, one needs to follow a few steps.

STEP 1. Go to the official website of EDD which is

STEP 2. Click on Benefits Login, which will be displayed on the right corner of the site

STEP 3. Provide an email address

STEP 4. Click on the login, if one doesn’t have an account then, Click on ‘Register Now’

STEP 5. Read the Terms and Conditions carefully and agree to it

STEP 6. Click on Submit

STEP 7. Create a Profile and then, after making a Profile, do the security set-up

STEP 8. Click on Next

STEP 9. Confirm the previously filled forms

STEP 10. Click on Submit

A new account for Benefit will be opened by which claims for different programs can be availed.

What is the importance of an EDD account?

A personalized account anywhere either working in a firm or while having an account in a bank, gives security to a user while accessing services of any kind and maintaining the balance between work life and personal life. Likewise, the EDD account provides or give access to

  • SDI Online
  • UI Online
  • Benefit Overpayment Services

What does the Benefit Programs Online provide?

Apart from giving access to different kinds of insurance schemes, Benefits Program Online provides access to some of the EDD services and they are

  • Unemployment
  • Disability
  • Benefit Overpayment
  • Paid Family Leave.


EDD is the best government department that provides help to seekers. Also, it gives a huge amount of technical support, if one is failing to access its customer service and unlike other firms or departments, EDD believes in transparency while showing its customers what they do with the information, maintaining a sustainable balance with its users.

Frequently Asked Questions(FAQs)

Question 1: Does EDD customer service have an email address?

Answer : No

Question 2: Does EDD customer service works 24 hours?

Answer: No

Question 3: Is there any specific period to call the customer service?

Answer: Yes

Question 4: How to speak to an EDD representative?

Answer: By dialing the number 800-300-5616.

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