Ritz-Carlton Mattress Return Policy – Know More

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Even the most majestic and dreamiest of hotels cannot compete with the comforts of home, but to bring that snooze-worthy sleep to your home, all you need to do is buy a mattress from a leading hotel chain such as the Marriott or the Ritz-Carlton. But, of course, keeping up with their international reputation, the Ritz-Carlton wants you to be pleased with all your purchases. But what happens if you do not like the mattress you have bought?

Ritz-Carlton will be happy to take their products back as long as they are unwashed and new within 30 days of delivery. The merchandise that will be returned needs to be in its original packing, and it also needs to be in the same condition as when you had received the merchandise.

Are there any items that are non-returnable?

Beds are not accepted for returns or exchange. Used or laundered pillows and bedding are not returnable.

Returning Ritz-Carlton Mattress

Unlike most of the other retailers, it is very easy for you to return your Ritz-Carlton mattress. Since this is a global brand, you can return your goods with international mail as well. Insured and traceable mail needs to be used when returning your item. Most leading American carriers like USPS, UPS, and FedEx can give you this service. 

Additionally, for international returns, you will need to check it with your local delivery services as well. In case an additional or extra charge needs to be credited to your credit card, you will also need to provide them with your credit card information.

Ritz-Carlton also kindly requests its customers to send a note with the package as to why the merchandise has been returned. For them to be able to contact you, you also need to provide your mobile phone with the note along with your receipt attached with the exchange instructions. The merchandise can be returned to The Ritz-Carlton at Fairfield.

How can I return an item Ritz-Carlton Mattress ?

Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We may need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your reason for return, address and daytime phone number along with your return/exchange instructions and a copy of your sales receipt or packing slip.

Send your return to:

The Ritz-Carlton, The Shops
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004

Costs Related To Delivery And Returns

But there is an exemption for the Ritz-Carlton bed, furniture, and lamps. A fundamental and flat rate is applied to the Ritz-Carlton mattresses and beds. The fee is relatively nominal for a white-globe ad in-home delivery of the goods, ad the cost is retailing at $225.00. 

This rate is applicable for almost all the destinations in the continental united states. Remote areas will call for a higher fee. The fee will be calculated based on the final delivery destination. Merchandise that has been laundered or used cannot be returned unless ad until there is some major defect found.

Why Do We Return Ritz-Carlton Mattresses?

The thing about new beds is that they feel too hard when we first buy them, even after trying them. Sometimes this firmness gets too much as well. A top reason why folks return Ritz-Carlton mattresses is that it feels too hard or soft, according to various user reports as well. So, in both these extremes, it can be seen that Ritz-Carlton mattresses are the first to get returned.  

Due to the major mismatch of mattresses, people like to return their Ritz-Carlton mattress as well, since it does not fit the countors of the user’s bodies. Since Ritz-Carlton mattresses are created with the average person’s body in mind, they might not suit all people. 

A common complaint with mattresses is that they can retain too much heat. In the sweltering and the sultry summer months, this can pose a huge problem for the users as well. With the help of gel and copper technologies, it is possible that the heat retention might reduce. But due to mattresses being made of memory foam or feathers like many Ritz-Carlton mattresses, it can actually lead to higher chances of retaining heat. 

Client Reviews 

When it comes to having luxurious mattresses, it can be found that they will go to any extent in order to enhance your comfort at night. But these mattresses will be useless if they do not give you the comfort you need to snooze at night.

On various review platforms such as Reddit and Amazon, it has been found that people love their Ritz-Carlton mattresses. Reviewers say that there are a lot of comforts in sleeping on these mattresses, and they are heaven-sent as well. 

Is There Anything That Cannot Be Returned To The Ritz-Carlton Store?

Yes, beds cannot be exchanged. Apart from that, any good that has been used or laundered cannot be returned unless it is defective. 

Do The Mattresses Come With Any Warranty?

The inner springs of the mattress come with a 10-year manufacturer warranty. 

What Mattress Does The Ritz-Carlton Use?

The Ritz-Carlton uses a Sealy Posturepedic mattress in most of their hotel locations, except for the Fairmount and Simmons. 

Who makes the Ritz-Carlton bed?

Stearns & FosterExclusively designed for The Ritz-Carlton by Stearns & Foster, the Ritz-Carlton bed features special foam and coil technology that will keep you cooler at night, while still remaining soft and inviting.

What are the 3 elements of Ritz-Carlton customer service?

Three Steps Of Service

  • A warm and sincere greeting.
  • Use the guest’s name. Anticipation and fulfillment of each guest’s needs.
  • Fond farewell. Give a warm good-bye and use the guest’s name.


A lot of times, adults have various aches and pains in their bodies. Some chalk it up to a bad night’s sleep, but when this pain is recurring, maybe it is time you look at your mattress. You can snooze easily on a Ritz-Carlton bed at home since you can buy these beds online or in person. Luxuriate in these mattresses, and if it does work out for you, one can easily return these mattresses.

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