Waiting for your USPS package to arrive can get inconvenient easily, especially when it takes longer than anticipated. What happens if USPS informs you that your package was delivered to an agent for final delivery instead of you? We help you find out where your USPS lost package is and how to track it!
What Does Delivered to Agent for Final Delivery Mean?
If a USPS driver attempts to make a delivery, but you’re not present to receive the package, they will ask someone to take the package on your behalf—usually an authorized person or a family member. Once that happens, the tracking status will say ‘’delivered to agent’’.
An agent refers to whoever receives the package, but it doesn’t only have to be an authorized person. Packages often end up at the local postal service, and the USPS tracking system shows the same status.
The USPS final delivery agents are the drivers who deliver packages to you or someone on your behalf. If the tracking system shows that your package is delivered to an agent for final delivery, it’s likely in the driver’s hands, and they’re on their way to deliver it to you or an agent.
USPS Says Delivered to Agent, But No Package in Sight? Track Your Parcel!
You can track your parcel at any time to see where it is or if it got stuck in transit. These are the available tracking options:
- USPS website—Go to the USPS official website and type in your tracking number to get started. If you don’t have the tracking number, reach out to the shipper and have them send it
- USPS mobile app—Visit Google Play Store or Apple’s App Store and download the official USPS mobile app. You can use it to track your parcel at any time
- Phone—Call 1-800-222-1811 and ask for the info on where your package is
- Text message—Send a text message with your tracking number to 28777
How To Reach Out to USPS Customer Support
If you want to clear up any confusion and ask USPS representatives what you want to know directly, here’s how you can contact them:
|How To Contact USPS||What To Do|
|Over the phone||Call the USPS customer service at 1-800-275-8777 and let them know about the status that your tracking system shows. Follow the instructions they provide until the issue is resolved|
|In person||Visit a nearby USPS location and speak to an employee about your request. They should tell you what happened to your package and how you can retrieve it|
You can’t file a claim if your USPS package isn’t damaged or missing. Since you’re still waiting to see whether the parcel will reach you, you should hold off with filing a claim. If USPS doesn’t manage to locate your parcel, you will be able to file your lost package claim within 60 days of the mailing date.
When Can I Request a USPS Refund?
USPS allows refunds only for the delayed items that were sent using either Priority Mail or Priority Mail Express. The Priority Mail items will be considered delayed if you don’t receive them in more than five days from the date of mailing. The Priority Mail Express packages should arrive in no more than two days.
Before requesting a refund, you should gather the following documents:
- The tracking number
- The purchase receipt
- Your photo ID
Don’t forget to prepare all of the above-mentioned documents since USPS can refuse to issue you a refund if you don’t provide them.
Eliminate All the Headache of Agent Deliveries with a US Global Mail Account
The good news about having the USPS in specific and over your package to people that may or may not be authorized agents is that it happens so very rarely.
Still, if you want to be 100% certain that this situation isn’t ever going to plague you, it’s a good idea to consider signing up for a US Global Mail account.
With a virtual mailbox from US Global Mail you get a permanent physical street address you can use to receive all of your mail and all of your packages (from any carrier or provider) no matter how often you move – or where you move to – in the future.
This means that every single package you have sent to this address will be accepted, received, and put into a storage locker for you by the folks at US Global Mail – complete with digital scans and notifications that go out to you so that you know exactly what has arrived in your mailbox, when it arrived, and what you should do next.
Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and it’s not hard to see why people love US Global Mail as much as they do.