Have you ordered a car part that is not the right fit for your vehicle or received a faulty one? Don’t worry! Read this comprehensive guide on the RockAuto return policy and find the crucial info about returning the products hassle-free. If return processes give you headaches.
According to the RockAuto return policy, you can return any purchased part within 30 days. If you want to get a refund, the part in question must not miss any pieces. Also, make sure you send it in its original packaging.
RockAuto will not accept returns of:
- Installed parts
- Modified parts
- Parts that didn’t fit but you happened to damage them trying to make them fit
- Gift certificates
- Liquids (oil or paint) that have been opened
If the part in question is covered by manufacturer warranty that offers a replacement, you can return it even after the 30-day deadline.
If you want to start a return, visit the RockAuto Order Status & Returns page. Click Arrange a Return/Report a Problem next to the part you want to return.
To get started, you’ll have to take the following steps:
- Enter your email address or phone number
- Enter your order number
What you’ll have to do next is specify the number of items being returned and choose one of the reasons for the return:
- Unwanted part
- Ill-fitting part
- Missing part
- Broken or defective part
- Wrong part shipped
- Core return
If you purchased a part that looks like it was made by a different brand, you may return it. In such cases, you are responsible for all shipping costs.
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How To Send Unwanted Items Back to RockAuto
You will get the return instructions after you finalize the return request on the Order Status & Returns page. To find them, do the following:
- Go to your order
- Scroll to the bottom of the page
- Click on the View Return Instructions button
In some cases, returns must be sent to a different address than the one the parts came from. You have to pack the parts you’re sending back in their original boxes. Note that you may not get a refund if the original box is damaged.
As stated in the RockAuto return policy, you are responsible for the shipping costs in most cases. The only exceptions to this rule are the following:
- You received the wrong item
- Your item arrived defective
- The manufacturer confirmed that the information in the catalog is incorrect
The least expensive way to return a RockAuto item is to generate a label from its site. When arranging a return, click on Get a Return Shipping Label From Us and print the generated label. To return multiple items, mark the checkbox next to each part that can fit into one shipping box.
If, for some reason, you do not want RockAuto’s label, you can send the part back to the company using any carrier. In that case, make sure you enter the tracking number on the Order Status & Returns page.
The return shipping fee depends on the weight and size of the parts, as well as the distance of your location from the return one.
If you received a wrong, damaged, or defective part, you can set up a return for it and place a new order for the part you need. To help the retailer figure out how you’d like to proceed and determine the cause of the damage, you should report the problem on the Order Status & Returns page.
You will receive a refund on the same card you used to pay for your order. In case your card has expired or you closed the account in question, you can get a refund in the form of in-store credits. You can select this option on the Order Status & Returns page.
If the refund isn’t visible on your account 2–3 business days after the company issues it, make sure you contact your card issuer for assistance. RockAuto should give you your money back as soon as it receives the return.
In case the company adds a core charge on a part, you will notice an Arrange Core Return button next to the product. Click on it to arrange a refund, but keep in mind that, to be eligible for it, the cores must:
- Come in the same box the replacement part came in
- Be returned within six months of the purchase
- Fit the same vehicle as the new part
- Be complete
You may not qualify for a refund if the part or the manufacturer’s box gets damaged during transit to RockAuto’s warehouse.
Tips on How You Can Prevent Returning Items at RockAuto
While RockAuto makes sending items back to their store a breeze, it can still be a hassle. Such is especially the case if you need a part urgently, such as when repairing a car you drive to work daily.
Below are some of the best things to do to minimize the chances that you will be returning an item at RockAuto:
1. Call the Store
Look for the RockAuto store that is nearest to your location. It is good to talk to someone knowledgeable about your order. This way, you can explain the exact thing you need, minimizing the chances of ordering the wrong product. Their representative can help you make a well-informed choice.
2. Check the Specs
Numbers and technical details can be confusing, but they require careful evaluation when placing an order. For instance, if you need engine replacement parts, make sure it matches the old component you are taking out. Such will minimize the chances that you will be placing a wrong order.
3. Read Reviews from Other People
A common reason people end up returning items is when they are unhappy with the overall quality of the product. Take the time to read reviews from other users and learn from their real-life experiences. With such, you will already have a realistic expectation of how a specific item will perform upon receipt.
At RockAuto, you have 30 days to return an item and request a refund. You can do this through their website, wherein you will also specify why you are sending back the item. Your refund requests will reflect as a reversal on your account transaction or as a store credit that you can use for your next order.
To facilitate a seamless process, you must meet the conditions that RockAuto specifies. Aside from meeting the necessary timeframe. The item must be in good condition unless it was damaged in the first place. You must also return it with the original packaging.